Club Terms & Condition

Welcome to Connect 2 Coach (“Application”).

Certain words have special meaning when used in a term or condition or if defined in the Definitions section. SOME BASICS

By registering to use the Application and/or using the Application and its associated services and technologies, You:

  • confirm that You have read and understood the terms and conditions (and the other terms and conditions and policies referred to in these terms and conditions) (“Terms”);
  • agree to be bound by the Terms from the time that You access to the Application;
  • confirm that You have the authority to act on behalf of any person for or in relation to, whom You are using the Application.

We may amend these Terms at any time by publishing the amended version on Our website or by otherwise providing notice to You, such as by email or notification in the Application. Any such amended version will apply to Your use of the Application from the date of its publication or Our notice to You.


As a registered Club You will be responsible for inputting details of the available Club Services, including price, relevant taxes and applicable terms and conditions You are prepared to offer Booking Users in the format permitted by the Application and for keeping these up to date. These will form the terms of your contract with any Booking User.

When you approve a request for your offered Club Services listed on the Application from Booking User via the Application, You enter into a contract directly with the Booking User based on the terms presented by You via the Application in relation to those Club Services (“Booking”).

Payment for a Booking will be made via the Application payment options and all payments will paid into Our Connect2Coach trust account notified to You and will be credited to Your bank account specified in Your Application Account Details less any Agreed Deductions the day following payment or if this is not reasonably possible, as soon as reasonably possible thereafter. Any interest on the trust account money will be retained by Us.

You are responsible for delivering Your Club Services in accordance with the terms, price and conditions specified by You via the Application and remitting any relevant tax. We are not responsible for payment of any relevant tax in relation to a Booking.

You are also responsible for:

  • understanding and complying with any relevant laws, rules, regulations, and contracts with third parties that apply to your listed Club Services.
  • for handling and using personal information and data of Booking Users and others in compliance with privacy and other applicable laws and these Terms.

Generally, if a Booking User cancels a Booking, the amount paid to You is determined by Your relevant disclosed cancellation policy subject to applicable law. You should endeavour not to cancel on a Booking User without a valid reason, an extenuating circumstance or contrary to relevant law. If You cancel on a Booking User without such a valid reason, We may impose consequences upon You, such as removal of access to or limitations regarding the use of, the Application.


In using the Application, You agree and confirm that:

  • You are responsible and liable for Your own acts and omissions (including the accuracy of any information You provide to Us or via the Application);
  • You are responsible for the acts and omissions of anyone You allow to participate in providing Your Club Services (such as Your employees and agents and representatives);
  • providing recreational services to minors carries inherent risks and responsibilities and You agree to assume the

entire risks and responsibilities arising out of Your access to and use of the Application, offering Club Services, or any interaction You have with other users of the Application, whether in person or online;

  • You were given the opportunity to investigate the Application and any relevant laws, rules, regulations, or obligations that may be applicable to You and that You are not relying upon any statement of law made by Us.


  • connect Clubs and Booking Users and assist them to communicate with each other;
  • are not a party to Your contract with the Booking User. Your relationship with Us is that of an independent entity. You and your representatives are not an employee, agent, joint venturer or partner of Us. We do not direct or control the Club Services You provide to Booking Users;
  • are not responsible for the terms of any contract between You and the Booking User, or resolving any dispute between you and a Booking User in relation to Your contract with them;
  • do not:
  • act as Your or the Booking User’s agent or broker;
  • warrant, represent, authorise or endorse the reliability, accuracy or completeness of any material provided by or published by a Booking User in the Application or on any website that links from this Application, (including third party display advertisements); or
  • provide any warranty in relation to the performance of a Booking User under their contract with you or representations made by them via the Application.

In order to use the Application, You must first register an Account. When You open an Account, you may create a password, or other secure login method, and may also have to provide credit card details.

You must keep any password you create, or other secure login method, secret, and prevent others from accessing Your email account or mobile phone. You must immediately notify Us of any unauthorised use of Your passwords, or any other breach of security and We will reset Your password and You must take all other actions that We reasonably deem necessary to maintain or enhance the security of Our computing systems, networks and Your access to Services. We are not responsible for any other losses You suffer due to another person accessing your Account, unless the person using your password obtained it due to Our failure to keep it secure. You represent and warrant to Us that you accept all liability for any unauthorised use of any username and password issued to you.

You are responsible for correctly setting up Your Account, and for any information that You (or any person You give access to Your Account) enters into the Application.

You are not permitted to access or Use the Application if You are under the age of 18 and to create an Account for another person, You must have their permission to do so and in creating it represent this to be the case.

Additionally, to protect Your Personal Information, We may restrict access to Your Account until Your identity can be verified, including where You fail to supply the correct verification information for Your Account.


In addition to matters already set out above, in accessing or using the Application, You must ensure that You do not:

  • breach any relevant laws, or encourage or assist the commission of any illegal act;
  • infringe any person’s rights, including intellectual property and proprietary rights, rights of confidentiality or contractual rights;
  • include any material that contains any virus or harmful code, or program that is designed to impair the performance of the Application or any device accessing the Application;
  • impersonate another person;
  • negatively impact any other User’s ability to access and use the Application;
  • publish or link to malicious content;
  • vexatiously or frivolously use the Application;
  • make a booking via the Application, and fail to take all reasonable steps to either attend that Booking or provide reasonable notice of any cancellation; or
  • engage in conduct that is unlawful, defamatory, obscene, threatening, harassing, abusive, slanderous, hateful or embarrassing to any other person, or which is reasonably likely to damage Our reputation or Our services;
  • attempt to undermine the security or integrity of Our computing systems or networks or;
  • use, or misuse, the Application in any way which may impair the functionality of the Application or other systems used by or within the Application.

Failure to abide by these obligations may lead to Us taking action to suspend or terminate Your Account. In some circumstances, a breach of these obligations may result in Us (or others) taking legal action against You.


As a condition of these Terms, if You use any of the communication tools available through the Application (such as any chat room or message center function or the ability to download or send videos, images or other forms of electronic recording), You agree only to use such communication tools for lawful and legitimate purposes. Use of the communication tools is provided on the condition that You do not:

  • transmit any information or material which is knowingly incorrect, misleading or deceptive;
  • transmit any defamatory, infringing, obscene, indecent or unlawful information or material or information;
  • transmit spam, chain letters, contests, junk mail, surveys or other mass messaging;
  • use the communication tools for any unlawful purpose;
  • post or upload files that contain software or other material or information in breach of any person's intellectual property or privacy rights;
  • upload files that contain viruses, corrupted files, worms, defects or any other similar software or programs that may damage the operation of another's computer or damage any of Our infrastructure;
  • delete any author attributions, legal notices or proprietary designations or labels in any file that is uploaded;
  • advertise or offer to sell any goods or services, or conduct or forward surveys, contests or chain letters other than as approved by Us;
  • download any file posted by another user that You know, or reasonably should know, is unlawful or contrary to these terms and conditions;
  • excessively use the communication tools in a manner which may hinder or prevent Us from providing services to any other persons or which may threaten the integrity or use by any person of; or
  • authorise, aid, abet encourage or incite any person to do any of the above acts. This list is non-exhaustive.

When You make any communication on or via the Application, You represent that You are permitted to make such communication. We are under no obligation to ensure that the communications on or via the Application are legitimate or agreed between relevant persons or that they are related only to the use of the Club Services. It is up to You to exercise caution when using the communication tools available on the Application. However, We do reserve the right to remove any communication at any time at Our discretion. We are under no obligation to save or retain any such information, except to the extent required by applicable law.

You also acknowledge that the information You share through the communication tools available through the Application may be collected, stored and scanned by Us. Its use by Us will be subject to our Privacy Policy and these Terms.

Failure to abide by these obligations may lead to Us taking action to suspend or terminate Your Account. In some circumstances, a breach of these obligations may result in Us taking legal action against You.


We, in Our sole discretion, reserve the right to suspend or terminate Your Account and refuse any and all current or future use of the Application for any reason at any time. If We decide to terminate your Account, this will result in the deactivation or deletion of Your Account or Your access to Your Account, and the forfeiture and relinquishment of all content in Your Account. We also reserve the right to refuse service to any User for any reason at any time, subject to relevant law.

You are solely responsible for properly terminating your Account. You can only terminate your account at any time by following the termination/cancellation process set out in the Application.


While We intend that the Application should be available 24 hours a day, seven days a week, it is possible that on occasions the Application and its services may be unavailable to permit maintenance or other development activity to take place.

We do not warrant that the use of the Application will operate with any particular hardware or software, be uninterrupted or error free. Among other things, the operation and availability of the systems used for accessing the Application, including public telephone services, computer networks and the Internet, can be unpredictable and may from time to time interfere with or prevent access to the Application and its services. We are not in any way responsible for any such interference or prevention of Your access or use of the Application or its services.

In the case of technical problems, You must make all reasonable efforts to investigate and diagnose problems before contacting Us at


The Application contains information about Us. While this information was believed to be accurate as of the date prepared, We disclaim any duty or obligation to update this information. Information about companies other than Ours contained in the information, should not be relied upon as being provided or endorsed by Us.

We reserve the right in our sole discretion to add, edit or delete any documents, information, functionality, or other content appearing in or on the Application. In the event that Your data requires modification or correction, We will make a reasonable effort to gain approval from You prior to modification.


We are committed to the protection of Your data. We will take all reasonable steps to ensure that the transmission of data occurs according to accepted industry standards, however You accept that the internet is not a fully secure environment and We cannot accept responsibility for misuse or loss of, or unauthorised access to or disclosure of, information where the security of the information is not within our control. If You provide Us with information via the internet, You do so accepting this risk.

We may limit the amount of data that You can store in the App and will advise You of such limitation. Data that is stored with Us will be stored according to accepted industry standards.

We will also perform backups of the Application in a reasonable manner at such times and intervals as are reasonable for Our business purposes. We do not warrant that We are able to backup or recover specific Booking User or Club content from any period of time, unless so stated in writing by Us.


Your privacy is extremely important to Us, and We take great care to limit what We collect and how We use it. By using this Application, You acknowledge and agree that We will collect any Personal Information You provide to Us or via the Application and We will manage and deal with this Personal Information in accordance with Our Privacy Policy as amended from time to time. In particular, but without limitation, by using and continuing to use this Application You consent to Us:

  • sharing such Personal Information provided by You with any person You communicate it to using the communication tools in the Application;
  • sending You emails, text messages, push notifications and other alerts on behalf of Us in relation to the Application and Bookings, User surveys and providing You with Your password to access the Application;
  • using it for the purpose of amending, reviewing and improving the performance of the Application;
  • business planning and development or for any proposed or actual acquisition of our business; and
  • or any other person using the Application relying on the above consents without any need to further verify that consent.

Please see our Privacy Policy for more details.


We may allow access to, or advertise, third party merchant sites on the Application from which the Users may purchase certain goods or services. We do not operate or control the products or services offered by such merchants. Such merchants are responsible for all aspects of order processing, fulfillment, billing, and customer service. We are not a party to the transactions entered into between You and such merchants. You acknowledge that the use of such merchants is at Your sole risk and is without warranties of any kind by Us, expressed, implied or otherwise. Under no circumstances are We liable for any damages arising from the transactions between You and such merchants, or for any information appearing on such merchant sites or applications or any other site or applications linked on the Application. The Application may contain links to other applications or websites. We are not responsible for the content, accuracy, or opinions expressed in such websites, and such websites are not investigated, monitored, or checked for accuracy or completeness by Us. Inclusion of any linked website on Our Application does not imply approval or endorsement by Us. You acknowledge that if You decide to leave our Application and access these third-party sites, You do so at Your own risk.


We retain ownership of all intellectual property rights in and to the Application, including messages and content We make available to You.

Nothing in these Terms transfers any intellectual property or proprietary rights in the Application. Except as permitted by these Terms or under the Copyright Act 1968 (Cth), You must not:

  • copy, upload, transmit, reproduce, distribute or in any way exploit or commercialise any services, content, technology or intellectual property rights obtained through Your use of the Application;
  • reverse engineer, decompile, modify, translate, use for competitive analysis, create derivative works from, disassemble, disable or tamper with any part of the software forming part of the Application; or
  • rent, lease, lend, resell or sub-licence Your rights to use and access the Application.

You grant Us a royalty-free, sub-licensable, transferable, irrevocable, worldwide and perpetual licence to use, reproduce, adapt and display any contributions You make to the Application in connection with its operation by Us, including without limitation insights, ideas, feature requests, suggestions or other information provided by You with respect to the Application.


We acknowledge that the Competition and Consumer Act 2010 (Cth) and other legislation implies or imposes statutory consumer guarantees, warranties and conditions into contracts for the supply of goods and services to consumers that can’t be excluded. Nothing in these Terms is intended to exclude or restrict the application of such non-excludable terms to these Terms.

However, to the extent permitted by law, we exclude all implied conditions, warranties, representations or other terms that may apply to our Application. We will not be liable to You for any loss or damage arising under or in connection with:

  • use of, or inability to use, our services and the Application;
  • use of or reliance on any content displayed on our Application or site;
  • loss of profits, sales, business or revenue;
  • business interruption;
  • loss of anticipated savings;
  • loss of business opportunity, goodwill or reputation;
  • any illness, injury or death resulting from use of Our services or the Application; or
  • any other any direct or indirect, incidental or consequential damages, loss or corruption of data, or any other similar or analogous loss resulting from Your access to, use of, or inability to use our services or the Application or any content, whether based on warranty, contract, tort, negligence, in equity or any other course of action, and whether or not We knew or should have known of the possibility of such loss.

You agree to indemnify Us for any loss, damage or claim (including the loss or corruption of data, goodwill, bargain, opportunity or of anticipated savings) that We may suffer or incur as a result of any breach by You of these Terms. Additionally, Our liability to you for any loss or damage of any kind arising out of these Terms will be reduced or limited to the extent (if any) that you cause, contribute to, or fail to mitigate the loss or damage incurred.


Except as they may be supplemented by additional terms, conditions, policies, guidelines, standards, and in-product disclosures, these Terms constitute the entire agreement between Us and You pertaining to Your access to or use of the Application and supersede any and all prior oral or written understandings or agreements between Us and You. These Terms do not and are not intended to confer any rights or remedies upon anyone other than You and Us. If any provision of these Terms is held to be invalid or unenforceable, except as otherwise indicated, such provision will be struck and will not affect the validity and enforceability of the remaining provisions.


We shall not be liable for any delay or failure to perform resulting from causes outside Our reasonable control. Such Force Majeure Events include (but are not limited to): acts of God, war, terrorism, riots, cyber-attacks, cyber activism, cyber sabotage, cyber terrorism, telecommunications failure, telecommunications congestion, embargoes, acts of civil or military authorities, fire, floods, accidents, epidemics or disease, industrial action or shortages of transportation facilities, fuel, energy, labour or materials.

  • Monthly subscription fee – we will issue Club with Tax invoice for subscription. Deduction from amounts due to Club in a month and if $0 in a month then amount owing.
  • Stripe fees: 1.75% from transaction amount + 0.3c per transaction
  • Connect2Coach admin fees: 0.25% from transaction amount on invoice + 0.20c from each transaction

If You have any complaint about the Application contact us at


The following have the special meanings listed below when used in these Terms:

“Agreed Deductions” means the amounts we may deduct from the Club Service amount charged by you for a Booking which are [option 1 # specified in the Club Payment Terms in your Application Account details Option # specified in the payment process- Connect2Coach attached].

‘Application’ –means Connect2Coach which comprises:

  • two mobile software applications; one for use by Your coaches and one for use by Booking Users; and
  • a desktop administration portal that You use to manage bookings made by Booking Users and communicate with them relevant to the Club Services offered to Booking Users via Connect2Coach (whether for one or multiple venues).

‘Club Services’ – any class, lesson, or other service provided by You which has been listed by You, and can be booked, through the Application.

‘Club – the relevant registered club Account holder who provides Club Services through and accesses the Application.

‘Personal Information’ - Information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not and whether the information is recorded in a material form or not.

‘Booking- A booking made via the Application booking process for Club Services.

Booking User” - A person that is registered to access or use the Application or a person accessing or using the application via such registration (that is not a Club or representative of a Club), as the context dictates.

‘Terms’ – These Terms and Conditions of Service.

‘We’, ‘Our’ or ‘Us’- Connect2Coach Pty Ltd ABN: 18 657 396 711.

‘You’ or ‘Your’ ‘yourself’–The club seeking registration or which is registered to access or use the Application, or a person accessing or using the application via such registration, as the context dictates.